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What we do

Partnerships and products
This page shows information for both the 'Departmental functions and objectives' class from the 'Operations and services' section and the 'Departmental working processes' class from the 'Policies and procedures' section of our publication scheme. You can follow these links to see other information in these classes and information for the other classes in these sections: This also shows the procedure for handling any complaints received from students of partner institutions. This is part of the 'Departmental complaints procedures' class from the 'Complaints' section of our publication scheme. You can follow this link to see other information in this section: The information describes the functions and objectives and working processes of the 'Partnerships and Products' operational area of The Open University Worldwide, and includes links to our procedure documents. You can find more information by visiting our corporate web site: You can also use this link to see how the 'Partnerships and Products' operational area fits into the structure of The Open University Worldwide: Departmental functions and objectives
These documents provide details of the functions and objectives of the major roles within the 'Partnerships and Products' operational area of the company: The operational area is also responsible for:

Rights Control
Visitor and Events Management

Departmental working processes
Procedure Documents:

These documents are used in the assessment process for evaluating potential partnership arrangements: This document shows the availability and requirements for delivering materials to overseas partners:

This document is used in the process for identifying new course materials for general sale.

This procedure is followed for releasing course and broadcast videos for general sale.

Departmental complaint procedures
The 'Partnerships and Products' operational area of the company may receive complaints from students of our partner institutions. These are recorded and acknowledged by e-mail. The complaint is then passed on to the appropriate department within The Open University and follows the formal OU complaint procedures.



This page was last updated on 15th April 2005

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